Frequently asked questions
What is the return policy?
Because fragrance is a personal and hygienic product, all sales are final. If your order arrives damaged, please contact us within five days of delivery and we’ll make it right.
Are any purchases final sale?
All West Oud purchases are final sale. Shipping fees are non-refundable.
When will I get my order?
Orders are typically processed within 2–5 business days. Once shipped, you will receive tracking information via email.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and selected delivery method. Available options and delivery estimates will be shown before you complete your purchase.
Products & Formulation
Where are your products manufactured?
West Oud partners with experienced fragrance and cosmetic manufacturers that meet established safety and quality standards. As our production evolves, we remain committed to thoughtful sourcing and consistent quality control.
Are your products clean?
West Oud is a modern clean fragrance brand. Our formulas are developed to meet high safety standards and avoid ingredients that are restricted or widely regarded as controversial within current cosmetic regulations.
Experience
How should I apply fragrance oil?
Apply to pulse points — wrists, neck, and behind the ears — and allow the scent to warm naturally on the skin. Our oils are designed to wear close and evolve subtly throughout the day.
How long does the scent last?
Longevity varies by skin chemistry and environment. Fragrance oils are typically longer-lasting and more intimate than traditional alcohol-based sprays.